Australian voice services & partners
Inspra vs Vocus AI
Match AI agent delivery to your wider voice service.
Start with the service your clients need: an AI agent that handles a conversation, business telephony for their team, or a combination. This comparison focuses on Vocus Hosted Voice for partner delivery and identifies Vocus Collaborate separately where AI assistance is relevant.
01At a glance
Inspra and Vocus AI, at a glance.
| What matters | Inspra | Vocus AI |
|---|---|---|
| Primary scope | AI agent creation, testing and operations for client services. | Hosted Voice provides cloud PBX and SIP services for wholesalers and MSPs. |
| Branding | Company name, logos, favicon and theme controls. Confirm domain provisioning.Inspra — white-label guide | Branded partner and customer portals. |
| Client billing | Per-call/per-minute plans, prepaid/postpaid settings and recurring add-ons.Inspra — workspace billing and top-ups | Optional branded billing module or CDR export to another billing system. |
| AI workflow | Inspra Agent, Vapi and Retell routes; options vary by provider. | Collaborate is a separate Zoom-based product with AI Companion for summaries and productivity assistance. Confirm autonomous agent requirements separately. |
| Phone environment | SIP trunk configuration is documented; validate the intended carrier setup. | Hosted Voice includes Teams Direct Routing and geographic number porting. |
Compare the configuration and plan you intend to use. An unconfirmed capability is a question for the vendor, not evidence that the feature is unavailable.
02Why Inspra
What you can do with Inspra.
Plan campaigns around the customer
Configure recipient variables, timezones, business hours and holiday exclusions in the campaign workflow.
Inspra — call campaignsConnect your phone setup
Configure a SIP trunk and route the appropriate numbers to agents. Validate the carrier and routing requirements for your deployment.
Inspra — SIP trunksDefine the result you need
Use structured outputs for extracted data and scorecards for call quality, rather than treating every completed call as success.
Inspra — call analysis and scorecards
Scope the conversation and the phone service together
Map who answers each call, what happens outside business hours, how a caller reaches a person and which system owns the resulting records. An AI agent workflow and a business phone deployment can have different responsibilities. Ask each vendor to demonstrate the exact end-to-end service in your proposal. Any combined deployment needs its own technical validation; this comparison does not establish a certified Inspra–Vocus integration.
03Your Inspra workflow
Your voice AI operation, in Inspra.
- Your dashboard, your business outcomes
- Bring call performance, analytics and custom dispositions into one dashboard. Use filters and drilldowns to review the outcomes your team needs and investigate individual calls.
- Every call ready to review
- Listen to recordings, read transcripts and review summaries and extracted results. Search, filter and export call logs to support quality reviews and follow-up.
- Telephony that connects to your operation
- Connect compatible telephony providers through SIP trunks, configure phone numbers and inbound routing, and run outbound campaigns from Inspra.
- Built for your agency and your clients
- Create and test Inspra Agents, manage client workspaces and team permissions, and present your service with your own branding. Get started with self-onboarding videos and email support.
04Pricing and partner plans
Pricing, branding and billing.
- View Inspra pricing
See current pricing
Plans and inclusions for businesses and partners.
- Explore Inspra white label
Make Inspra your own
Explore Inspra’s white-label offering and branding options for your client service. Confirm custom-domain setup and plan inclusions with our team.
- Read the billing and top-ups guide
Understand workspace billing
See how to review your plan, balance and usage, add credits and configure automatic top-ups. Ask our team about partner plans and client charging.
05What to test
What to test before you choose.
- Run an after-hours enquiry through the proposed setup, including a booking request and escalation to a person.
- Confirm number ownership, porting, SIP requirements and responsibility for call routing before planning a migration.
- Give a client its intended permissions and reconcile usage with the proposed invoice.
- If combining services, validate interoperability, transfers and fault ownership in an agreed pilot.
06Questions
Your questions about Inspra, answered.
What can I see on the Inspra dashboard?
Track call performance and business outcomes from your dashboard. Use filters and drilldowns to investigate results, and configure your own dispositions so your team can review the outcomes that matter to your operation.Explore the Inspra dashboard
Can I customise call outcomes and analysis?
Yes. Define your own dispositions and call analysis criteria to capture outcomes such as appointment bookings or follow-up requests. Review the resulting data alongside call records and dashboard results.Set up call analysis and dispositions
Can I listen to recordings and review call results?
Yes. Search and filter call logs, open a call to listen to its recording and read its transcript, and review its summary and extracted results. Export matching call records for further review.Review recordings and transcripts
Can I connect Inspra to my telephony provider?
Inspra supports SIP trunk connections for compatible telephony providers, alongside phone number and inbound call configuration. Configure the connection for your provider and test call routing before launch.Connect telephony with a SIP trunk
Do I need technical knowledge to create an Inspra Agent?
You can describe your use case in plain language and use Inspra Copilot to prepare an initial agent configuration. Self-onboarding videos and email support help you get started. Review and test your agent before launch; custom integrations and telephony connections may need technical setup.Build with Inspra Copilot
Can I offer Inspra under my own brand?
Yes. Inspra supports agencies and brand partners with client workspaces, branding controls and team access settings. Apply to become a brand partner and confirm the plan, workspace allowance and domain setup for your service.Become an Inspra brand partner
Where can I find Inspra pricing?
View our current pricing for plans and inclusions. The workspace billing guide explains balances, usage and automatic top-ups. Our team can help you confirm partner plan configuration and client charging for your business.View Inspra pricing Workspace billing and top-ups
Guides and next steps
Explore Inspra
Build your agents
Turn your use case into a working voice agent.
Review your calls
Understand performance and the outcomes that matter.
Grow your business
Manage your team, branding and client service.
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Explore comparisonPut your workflow first
See how Inspra fits
your client service.
Bring a real use case. Explore agent setup, client workspaces, branding and billing with our team.