For physio and allied health clinics

Your AI answers, books initial consults, then follows up.

While every practitioner is in a session, every caller gets a next step and a result you chose.

Build and test your AIRead a sample call
  • Books initial consults
  • Calls back people who just rang
  • Wins back patients who stopped mid-plan (Growth and Scale)

From $149/month (USD)
Test it in your browser first. Then 14 days free, no card.

In short: Inspra is a specialised voice AI platform for physio and allied health clinics in Australia. Your AI answers patient and referral calls, books initial consults, calls back people who just rang, follows up on WhatsApp and wins back patients who stopped mid-plan. Every call ends with a result you chose, such as initial consult booked.

Initial consult booked

Someone in pain may book with whichever clinic answers first.

  • Every practitioner is in a session on the hour

  • Reception is part-time or shared

  • Referral calls from GPs wait in voicemail

  • A patient who stopped mid-plan never hears from the clinic again

Answer, book, follow up, win back.

Your AI answers while you're in a session, books the initial consult, follows up after the call and wins back patients who stopped mid-plan.

Answer and book (every plan)

  • Initial consults booked using your practitioner and appointment rules
  • Referral and funding details taken: GP care plan, workers' comp, NDIS, health fund or private
  • Reschedules and cancellations logged for your team
  • Fees and health fund rebate questions answered from the details you load

Follow up and win back

  • Calls back people who just rang (every plan)
  • Calls back referral and website enquiries who asked to be contacted (Growth and Scale)
  • Sends a WhatsApp after the call with the next step: the consult time and practitioner
  • Patients who ring about a referral get a WhatsApp with what your team needs from them
  • Reminds patients who asked to be contacted to book their next appointment (Growth and Scale)
  • Wins back patients who stopped mid-plan and agreed to be contacted: offers a follow-up appointment and books those who want one (Growth and Scale)

Callbacks and WhatsApp go only to people who rang you or asked you to call. Calls to your own lists go only to people who agreed to hear from you (Growth and Scale).

You decide what a good call looks like.

Every call ends with one of these results, and Inspra counts the one you care about most. Change them or add your own.

Initial consult booked · the result you care about most
Referral details takenReschedule loggedNext appointment bookedCallback requestedQuestion answered

A day in the life

  1. 8:00 am

    Before the first session, an initial consult is booked with the funding type noted, and the time goes out on WhatsApp.

  2. 11:00 am

    A GP's rooms ring with a referral. Referral details taken for your practice manager.

  3. 1:30 pm

    Someone who rang on the hour and hung up is called back. Initial consult booked.

  4. 5:45 pm

    A patient asks to move tomorrow's session. Reschedule logged for your team.

Illustrative. Not real customer data.

Hear it / test it

Example call · Example Physio · new patient call

Example
  1. AI:

    Hi, this is the AI assistant for Example Physio. How can I help?

  2. Caller:

    I've hurt my lower back and want to see someone this week.

  3. AI:

    Sorry to hear that. Before I book, do you have any chest pain, numbness or sudden weakness?

  4. Caller:

    No, it's just stiff and sore since the weekend.

  5. AI:

    Thanks, I'll note that for the physio. Is this private, through a GP care plan, or workers' comp?

  6. Caller:

    Private. I've got a health fund.

  7. AI:

    I can book an initial consult Thursday at 9 or Friday at 4. Which suits?

  8. Caller:

    Thursday at 9.

  9. AI:

    Thanks. Your initial consult is booked for Thursday at 9. I'll send the details on WhatsApp now.

Initial consult booked

Example script. Example business. Not a real call or customer.

You choose your AI's name and voice.

What else your AI asks

  1. New or existing patient
  2. What brings them in, in their words
  3. Chest pain, numbness or sudden weakness? (000 first)
  4. Funding: private, health fund, GP care plan, workers' comp or NDIS
  5. Preferred practitioner and times
  6. Referral details (who referred them and the referral type)
  7. Name, date of birth and mobile (as your clinic software needs)
Read a sample callor test it in your browser

Safety and compliance

  • No clinical advice or triage: your AI notes the reason for the visit for the practitioner, who decides.
  • Red-flag symptoms such as chest pain or sudden weakness: 000 first. Your AI tells the caller to call 000 straight away.
  • Health information is sensitive: your AI collects only the details you choose.
  • When a person is needed, your AI takes the details and your team calls back.
  • Callbacks run within the calling hours you set, with public holidays excluded.
  • Calls to your own lists go only to people who agreed to hear from you, within the calling hours you set, and anyone can opt out on the call.

Outbound rules (consent, calling hours, opt-out): see Compliance & consent.

Simple monthly plans

Incoming calls come first. Every plan calls back people who just rang and follows up on WhatsApp. Choose a plan by the minutes and the calls at once your business needs.

Managed view: we set up and look after it for you. Includes setup with you, a monthly tune-up with a 30-minute results call, and 4 edits a month to your existing AI. Talk to us

Starter

Price per month$149/month
Calls answered at once3
InboundAnswer calls · book · results
OutboundCalls back people who just rang
WhatsApp follow-upIncluded
Minutes500 included, then $0.25/min

Growth

Price per month$299/month
Calls answered at once5
InboundEverything in Starter
OutboundCallbacks · win back to your consented lists
WhatsApp follow-upIncluded
Minutes1,000 included, then $0.25/min

Scale

Price per month$499/month
Calls answered at once8
InboundEverything in Growth
OutboundCallbacks · win back to your consented lists
WhatsApp follow-upIncluded
Minutes1,500 included, then $0.25/min

Prices are in US dollars (USD), excl. GST, which is added at checkout. Phone numbers and call charges are billed by your own carrier or our carrier partner. They are not part of the Inspra price.

Free trial: 14 days free, no card

  • 1. Hear it first: test your AI in your browser. Browser tests are unlimited in your trial account.
  • 2. Set your results: choose the result each call should end with, like a booking or a callback request.
  • 3. Go live: live phone calls start when you choose a plan.

Pick a plan before the trial ends and your AI keeps running. The remaining trial days end and your plan and first charge start that day (no carry-over).

Keep your number and forward calls to your AI, or bring your own line.

We set up and look after it for you. Talk to us

See full pricing · Your AI tells callers it's an AI assistant, on by default · Genius365 Pty Ltd maintains an information security management system certified to ISO/IEC 27001:2022. A copy of the certificate is available on request.

Questions

Can an AI answer calls for a physio or allied health clinic?

Yes. Your AI answers on your line, asks the questions you set, books the initial consult and follows up after the call. Every call ends with a result you chose, such as initial consult booked. If a person is needed, it takes the details and your team calls back.

How much does it cost?

Plans start at $149/month for Starter, with 500 minutes included. Growth is $299/month and Scale $499/month. Prices are in US dollars (USD), excl. GST. Start with a 14-day free trial, no card needed.

Does it follow up after the call?

Yes. Your AI calls back people who just rang and sends a WhatsApp after the call with the next step. It also calls back referral and website enquiries who asked to be contacted. It can also remind patients who asked to be contacted about their next appointment, and call patients who stopped mid-plan and agreed to hear from you.

Will it give clinical advice?

No. It notes the reason for the visit in the caller's words and passes it to the practitioner. Anyone with chest pain or sudden weakness is told to call 000.

Does it handle funding types?

Yes. It asks for the funding type and notes it you set: private, health fund, GP care plan, workers' comp or NDIS.

Can it take GP referrals?

Yes. It takes the referral details your clinic asks for and logs them for your team to follow up.

Does it connect to our booking software?

Bookings go into Google Calendar, Cal.com or GoHighLevel, and each call result can go out by webhook.

What if two people ring at once?

Your AI answers them both. Starter takes up to 3 calls at once, Growth 5 and Scale 8.

Will callers know it's AI?

Yes. Your AI tells callers it's an AI assistant, on by default: 'Hi, this is AI name, the AI assistant for business.'

Build your clinic's AI and hear it book an initial consult and follow up.

A customer who reaches out deserves a clear next step. Hear it first, set your results, go live.

Build and test your AIOr let us set it up (Managed)

You start from our general template; the Physio and allied health clinics template is coming.

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