For NDIS providers

Your AI answers, takes referrals and shift changes, then follows up.

Set up by our team and live after a compliance review. Every caller gets a next step and a result you chose.

Talk to us about ManagedRead a sample call
  • Takes referrals for your intake team
  • Calls back people who just rang
  • Wins past enquirers back (Growth and Scale, review needed)

From $149/month (USD)
Test it in your browser first. Then 14 days free, no card.

In short: Inspra is a specialised voice AI platform for NDIS providers in Australia. Our team sets it up after a compliance review. Your AI answers, takes referrals and shift changes, calls back people who just rang, follows up on WhatsApp and wins past enquirers back. Every call ends with a result you chose, such as referral taken.

Referral taken

A support coordinator with a referral who can't reach you may send it to the next provider.

  • Coordinators are out on visits

  • A support coordinator's referral waits in voicemail

  • Shift changes and cancellations come in after the office has closed

  • A family who enquired last year starts with whichever provider checks in when they're ready

Answer, book, follow up, win back.

Your AI answers while coordinators are out on visits, takes the referral or message, offers a person, follows up after the call and wins back past enquirers who agreed to hear from you.

Answer and book (every plan)

  • New referral and enquiry details taken for your intake team
  • Shift changes and cancellations logged for coordinators
  • General questions answered from the details you load
  • Any distress or safety concern passed to your team straight away by the route agreed in setup, with 000 first if anyone is in danger

Follow up and win back

  • Calls back people who just rang (every plan)
  • Calls back families and coordinators who asked you to call through your website (Growth and Scale)
  • Sends a WhatsApp after the call with the next step only, never health or support details
  • Follows up families and coordinators on your own consented list who enquired but haven't started, offering a call from your team
  • Wins back past enquirers and participants on your own consented list who agreed to hear from you: offers a call from your team, with no sales talk

Callbacks and WhatsApp go only to people who rang you or asked you to call. Calls to your own lists go only to people who agreed to hear from you (Growth and Scale).

You decide what a good call looks like.

Every call ends with one of these results, and Inspra counts the one you care about most. Change them or add your own.

Referral taken · the result you care about most
Shift change loggedCallback from a person requestedMessage for coordinatorEnquiry answeredNot a support we offer

A day in the life

  1. 7:00 am

    A participant's family rings to cancel today's shift. Shift change logged for the coordinator, and a WhatsApp confirms it's been passed on.

  2. 10:30 am

    A family who rang while the coordinator was on a visit and hung up is called back. Enquiry taken for intake.

  3. 2:00 pm

    A support coordinator rings with a new referral. Referral taken for your intake team.

  4. 4:15 pm

    A participant asks to speak with someone. Details taken, and a person from your team calls back.

Illustrative. Not real customer data.

Hear it / test it

Example call · Example Supports · coordinator referral

Example
  1. AI:

    Hi, this is the AI assistant for Example Supports. I can take a message or a referral, or arrange for a person to call you back. How can I help?

  2. Caller:

    I'm a support coordinator with a new referral.

  3. AI:

    Thanks. What supports is the participant looking for, and in which area?

  4. Caller:

    Help with daily living, three mornings a week, in the northern suburbs.

  5. AI:

    Thanks. Is there any urgent safety concern right now?

  6. Caller:

    No, nothing urgent.

  7. AI:

    And what's the best way and time to reach you?

  8. Caller:

    This mobile, weekdays before 3.

  9. AI:

    Thanks. Your referral is taken for our intake team, and a person from our team will call you back on a weekday before 3. I'll send the details on WhatsApp.

Referral taken

Example script. Example business. Not a real call or customer.

You choose your AI's name and voice.

What else your AI asks

  1. Caller type: participant, family, support coordinator or worker
  2. What they need
  3. Supports and area (referrals)
  4. Best contact and times
  5. Whether they'd like a person to call back
  6. Any communication needs, such as an interpreter
  7. Any urgent safety concern (000 first if anyone is in danger)
Read a sample callor test it in your browser

Safety and compliance

  • Anyone in danger: 000 first. Any distress or safety concern is passed to your team straight away, by the route agreed during Managed setup.
  • Your AI always offers a person, takes only the details it needs, gives no advice and never talks sales.
  • Live calls start only after a compliance review covering the NDIS Code of Conduct, the NDIS Practice Standards and privacy for sensitive and health information.
  • When a person is needed, your AI takes the details and your team calls back.
  • Callbacks run within the calling hours you set, with public holidays excluded.
  • Calls to your own lists go only to people who agreed to hear from you, within the calling hours you set, and anyone can opt out on the call.

Outbound rules (consent, calling hours, opt-out): see Compliance & consent.

Simple monthly plans

Incoming calls come first. Every plan calls back people who just rang and follows up on WhatsApp. Choose a plan by the minutes and the calls at once your business needs.

Managed view: we set up and look after it for you. Includes setup with you, a monthly tune-up with a 30-minute results call, and 4 edits a month to your existing AI. Talk to us

How Managed works.

  1. Talk to us about your supports.
  2. Compliance review.
  3. We set up and test your AI with you.
  4. Live calls start once the review is complete.
Talk to us about Managed

Prices are in US dollars (USD), excl. GST, which is added at checkout. Phone numbers and call charges are billed by your own carrier or our carrier partner. They are not part of the Inspra price.

See full pricing · Your AI tells callers it's an AI assistant, on by default · Genius365 Pty Ltd maintains an information security management system certified to ISO/IEC 27001:2022. A copy of the certificate is available on request.

Questions

Can an AI answer calls for an NDIS provider?

Yes, with Managed setup. Your AI answers on your line, takes the referral or message, offers a person and follows up after the call. Every call ends with a result you chose, such as referral taken. Anything sensitive goes to your team, and our team reviews your AI with you before any live calls.

How much does it cost?

Plans start at $149/month for Starter, with 500 minutes included. Growth is $299/month and Scale $499/month. Prices are in US dollars (USD), excl. GST. Start with a 14-day free trial, no card needed.

Does it follow up after the call?

Yes. Your AI calls back people who just rang and sends a WhatsApp after the call with the next step only. It also calls back families and coordinators who asked to be contacted. Once reviewed, it can also call past enquirers on your own consented list who agreed to hear from you.

Can callers ask for a person?

Yes. Your AI offers a person on every call. It takes their details, and a person from your team calls them back during your hours.

Is this self-serve?

No. Our team sets up your AI with you after a compliance review, and live calls start only once the review is complete.

What happens if someone is unsafe or distressed?

Your AI tells anyone in danger to call 000, then passes the concern to your team straight away by the route agreed during setup.

What information does it collect?

Only what your team needs for the next step: who is calling, what they need and how to reach them. It doesn't ask for health details, and WhatsApp messages carry the next step only.

What if two people ring at once?

Your AI answers them both. Starter takes up to 3 calls at once, Growth 5 and Scale 8.

Will callers know it's AI?

Yes. Your AI tells callers it's an AI assistant, on by default: 'Hi, this is AI name, the AI assistant for business.'

Build your NDIS AI with our team and hear it take a referral and follow up.

Our team sets up and tests your AI with you. Live calls start once the compliance review is complete.

Talk to us about ManagedRead a sample call

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