For vet clinics

Your AI answers pet owners, books appointments, then follows up.

While the team is in consult or surgery, every caller gets a next step and a result you chose.

  • Books consults and vaccinations
  • Calls back people who just rang
  • Wins back clients due for vaccinations (Growth and Scale)

From $149/month (USD)
Test it in your browser first. Then 14 days free, no card.

In short: Inspra is a specialised voice AI platform for vet clinics in Australia. Your AI answers pet owners, books appointments, gives emergency callers the emergency vet details you load, calls back people who just rang, follows up on WhatsApp and wins back clients due for vaccinations. Every call ends with a result you chose, such as appointment booked.

Appointment booked

A worried pet owner who can't get through may ring the next clinic.

  • Every nurse is restraining a patient when the phone rings

  • Lunch surgery hours leave the desk empty

  • After-hours callers who need the emergency vet

  • A client whose pet is due for vaccinations never gets the reminder

Answer, book, follow up, win back.

Your AI answers while the team is in consult, sends emergencies to the right place, books the next step, follows up after the call and wins back clients whose pets are due for vaccinations.

Answer and book (every plan)

  • Appointments booked by pet, reason and preferred vet
  • Emergency callers given the emergency vet details you load, straight away
  • Prescription and food reorder requests logged for the vet to approve
  • Hours, fees and desexing questions answered from the details you load

Follow up and win back

  • Calls back people who just rang (every plan)
  • Calls back website and booking-form enquiries who asked you to call (Growth and Scale)
  • Sends a WhatsApp after the call with the next step: the appointment time and your pet's name
  • Emergency callers also get your emergency vet's details on WhatsApp
  • Follows up clients on your own consented list who asked to be reminded about a check-up or desexing, offering a time (Growth and Scale)
  • Wins back clients whose pets are due for vaccinations: calls those who agreed to be contacted and books a vaccination for those who want one (Growth and Scale)

Callbacks and WhatsApp go only to people who rang you or asked you to call. Calls to your own lists go only to people who agreed to hear from you (Growth and Scale).

You decide what a good call looks like.

Every call ends with one of these results, and Inspra counts the one you care about most. Change them or add your own.

Appointment booked · the result you care about most
Emergency redirectedReorder request loggedVaccination bookedCallback requestedQuestion answered

A day in the life

  1. 9:00 am

    A dog limping since yesterday is booked for this afternoon, and the time goes out on WhatsApp.

  2. 1:00 pm

    Surgery hour. A caller whose dog ate rat bait is given your emergency vet's details straight away. Emergency redirected.

  3. 3:15 pm

    Someone who rang during a consult and hung up is called back. Vaccination booked for their new kitten.

  4. 5:30 pm

    A client rings for more of their cat's special food. Reorder request logged for the vet to approve.

Illustrative. Not real customer data.

Hear it / test it

Example call · Example Vet · appointment call

Example
  1. AI:

    Hi, this is the AI assistant for Example Vet. Is your pet in an emergency right now?

  2. Caller:

    No, but my dog's been limping since yesterday.

  3. AI:

    Sorry to hear that. What's your dog's name, breed and age?

  4. Caller:

    Biscuit. He's a five-year-old kelpie.

  5. AI:

    Thanks. Has Biscuit been to us before?

  6. Caller:

    Yes, we've been coming for years.

  7. AI:

    I'll note the limp for the vet. I can book 3:30 today or 9 tomorrow morning. Which suits?

  8. Caller:

    3:30 today, please.

  9. AI:

    Thanks. Biscuit's appointment is booked for 3:30 today. I'll send the details on WhatsApp now.

Appointment booked

Example script. Example business. Not a real call or customer.

You choose your AI's name and voice.

What else your AI asks

  1. Is this an emergency? (asked first)
  2. Pet name, species, breed and age
  3. What's happening, in the owner's words
  4. New or existing client
  5. Preferred vet and times
  6. Owner name and mobile
  7. Medication or food to reorder (reorders)

Safety and compliance

  • Emergencies first: poisoning, bleeding, breathing trouble or collapse get the emergency vet details you load, straight away.
  • No veterinary advice or triage: your AI notes the symptoms for the vet and logs reorders for the vet to approve.
  • Your AI is not an emergency service and may not catch every emergency.
  • When a person is needed, your AI takes the details and your team calls back.
  • Callbacks run within the calling hours you set, with public holidays excluded.
  • Calls to your own lists go only to people who agreed to hear from you, within the calling hours you set, and anyone can opt out on the call.

Outbound rules (consent, calling hours, opt-out): see Compliance & consent.

Simple monthly plans

Incoming calls come first. Every plan calls back people who just rang and follows up on WhatsApp. Choose a plan by the minutes and the calls at once your business needs.

Managed view: we set up and look after it for you. Includes setup with you, a monthly tune-up with a 30-minute results call, and 4 edits a month to your existing AI. Talk to us

Starter

Price per month$149/month
Calls answered at once3
InboundAnswer calls · book · results
OutboundCalls back people who just rang
WhatsApp follow-upIncluded
Minutes500 included, then $0.25/min

Growth

Price per month$299/month
Calls answered at once5
InboundEverything in Starter
OutboundCallbacks · win back to your consented lists
WhatsApp follow-upIncluded
Minutes1,000 included, then $0.25/min

Scale

Price per month$499/month
Calls answered at once8
InboundEverything in Growth
OutboundCallbacks · win back to your consented lists
WhatsApp follow-upIncluded
Minutes1,500 included, then $0.25/min

Prices are in US dollars (USD), excl. GST, which is added at checkout. Phone numbers and call charges are billed by your own carrier or our carrier partner. They are not part of the Inspra price.

Free trial: 14 days free, no card

  • 1. Hear it first: test your AI in your browser. Browser tests are unlimited in your trial account.
  • 2. Set your results: choose the result each call should end with, like a booking or a callback request.
  • 3. Go live: live phone calls start when you choose a plan.

Pick a plan before the trial ends and your AI keeps running. The remaining trial days end and your plan and first charge start that day (no carry-over).

Keep your number and forward calls to your AI, or bring your own line.

We set up and look after it for you. Talk to us

Questions

Can an AI answer calls for a vet clinic?

Yes. Your AI answers on your line, asks the questions you set, books the appointment and follows up after the call. Every call ends with a result you chose, such as appointment booked. If a person is needed, it takes the details and your team calls back.

How much does it cost?

Plans start at $149/month for Starter, with 500 minutes included. Growth is $299/month and Scale $499/month. Prices are in US dollars (USD), excl. GST. Start with a 14-day free trial, no card needed.

Does it follow up after the call?

Yes. Your AI calls back people who just rang and sends a WhatsApp after the call with the next step. It also calls back website and booking-form enquiries who asked to be contacted. It can also call clients whose pets are due for vaccinations or a check-up, only those on your own list who agreed to be contacted.

What happens in an emergency?

Your AI asks about an emergency first. Poisoning, bleeding, breathing trouble or collapse get your emergency number, or the emergency vet you name, straight away. It is not an emergency service and may not catch every emergency.

Will it give advice about my pet?

No. It notes the symptoms in the owner's words for the vet.

Can it take prescription and food reorders?

It logs the request for the vet to approve. It never approves a prescription.

Does it connect to our practice management software?

Bookings go into Google Calendar, Cal.com or GoHighLevel, and each call result can go out by webhook.

What if two people ring at once?

Your AI answers them both. Starter takes up to 3 calls at once, Growth 5 and Scale 8.

Will callers know it's AI?

Yes. Your AI tells callers it's an AI assistant, on by default: 'Hi, this is AI name, the AI assistant for business.'

Build your vet clinic's AI and hear it book an appointment and follow up.

A customer who reaches out deserves a clear next step. Hear it first, set your results, go live.

You start from our general template; the Veterinary clinics template is coming.