Answer the rats in the roof call
Bridget is an AI receptionist for Australian pest control businesses. It asks what the pest is, where it is and who lives there, then writes up every call.
New job from Bridget
Job card from a sample call
Urgent
- How long
- About a week, getting worse
- Suburb
- Ringwood
- Street
- Maple Street
- Owner or tenant
- Owner
- Job
- Rats in the roof, droppings in the pantry
- Household
- 2 children, 1 cat. Nobody pregnant or asthmatic
- Previous treatment
- None known. Owners bought last year
- Access
- Roof manhole in the hallway. Home after 3 pm
- ✓Tells callers it is AI
- ✓Platform hosted in Australian regions
- ✓Test free before it takes a real call
The problem
Where pest control calls go missing
An unanswered call becomes a treatment booked with the next company that picks up.
- You are crawling through a roof cavity with a torch in your teeth
- You are under a house checking bearers for termites
- The inspection runs long and the report still needs writing
- A family kept awake by rats rings the next company on the list
What Bridget handles
What Bridget does on a pest control call
- Urgent pests: nests near people, rats in the roof, termites found
- General pest: cockroaches, spiders, ants and fleas, booked or quoted
- Termites: inspections and treatment quotes, with the house type noted
- Pre-purchase: timber pest inspections, with the settlement date taken first
- Property managers: rentals, common areas and whole strata blocks
- Warranty: pests back after a treatment, with the last treatment date
- Timing questions: when the technician is coming, taken as a call back
How pest controllers use Bridget
In the roof cavity
Rats in the roof and nests near people are marked urgent, with household notes.
Pre-purchase inspections
Timber pest inspections are taken with the settlement date first, and close dates are marked urgent.
Warranty call backs
Pests back after a treatment are logged with the last treatment date, as a call back.
When it is urgent
When a call cannot wait
Pick what the caller says to see what Bridget does with it.
Asks where the nest is, marks it urgent, and is set up to tell callers to keep people and pets clear
Urgent
Is set up not to take it as a job, and to tell the caller to ring 000 now
Asks where and since when, notes children and pets, and marks it urgent or next available, as you choose
Urgent
Asks where, is set up to tell the caller not to disturb or spray them, and marks it urgent
Urgent
Takes the cooling-off or finance date and the agent's details first, and marks it urgent when the date is close
Urgent
Takes the date of the last treatment and logs a warranty call back
Not a pest job. Is set up to tell the caller to keep clear and give your snake catcher number, or 000 if bitten
Takes a quote request for a call back, or books it, as you choose
What Bridget will not do
- Bridget does not identify a pest over the phone.
- Bridget never says a treatment is safe for children or pets.
- Bridget does not quote a final price or promise a free return visit.
Try it now
Talk to Bridget in your browser
Ring it as if you were a caller and hear how it asks, books and flags urgent calls.
This sample uses our general demo agent. Your own Bridget is set up with your details during the free trial.
Bridget, demo
For pest control calls · about two minutes
This demo uses your microphone.
Read a sample call instead+
A sample rodent call to Bridget, word for word, followed by the job card it wrote for the technician. Eastside Pest Control and the address are invented for the example.
- BridgetThanks for calling Eastside Pest Control. You are speaking with Bridget, the AI receptionist. The technicians are out on jobs, so I will take your details and get this to them. What is going on?
- CallerWe have rats in the roof. You can hear them running around all night, and the kids are not sleeping.
- BridgetThat sounds exhausting. How long has it been going on?
- CallerAbout a week. It is getting worse.
- BridgetHave you seen them anywhere in the house, or only heard them in the roof?
- CallerOnly heard them. There were droppings in the pantry this morning, though.
- BridgetThanks. What suburb are you in, and what is the street?
- CallerRingwood. Maple Street.
- BridgetIs anyone in the home pregnant or asthmatic, and do you have pets?
- CallerNo. Two kids, and a cat.
- BridgetHas the house been treated for rats or mice before?
- CallerNot by us. We bought it last year.
- BridgetDo you own the house, or are you renting?
- CallerWe own it.
- BridgetCan the technician get into the roof, and is there anything they should know about getting in?
- CallerThere is a manhole in the hallway. Someone is home after three.
- BridgetThanks. I have marked this as urgent for the technicians, with the children and the cat noted, and they will call you back on this number to book a time. Is the number you are calling from the right one?
- CallerYes, call me on this one.
After the call
Into your CRM, calendar and workflows
Every call ends with a result your team can act on, sent where you already work.
Job card
A summary, recording and transcript of every call.
Bookings
Booked into Google Calendar, Outlook, Calendly, Cal.com or GoHighLevel.
Your CRM
The call summary, outcome, transcript and recording link sent by webhook to your CRM or other systems.
SMS and workflows
Agents can send an SMS during a call, and SMS workflows can follow up after it.
For pest control, that looks like this
- →Nests, rodents and termites are flagged urgent.
- →Inspections land in your calendar.
- →Warranty calls reach your CRM with the last treatment date.
- →Bridget can send the customer an SMS confirming the treatment or inspection time.
Pricing
What Bridget costs
Starter fits a single technician forwarding the calls missed in roofs and after hours. For several technicians or a steady flow of pre-purchase inspections, Growth has more included minutes.
US$149/month, excl. GST
A sole trader or small team covering missed and after-hours calls
500 minutes included, up to 3 AI receptionists, 3 calls at once, extra minutes US$0.25/min.
- A receptionist for your industry
- Calendar booking
- Job card after every call
- After-hours and overflow rules
- Urgent call alerts
Pest control answering service FAQs
Will my customers know they are talking to AI?
Yes. Our Acceptable Use Policy requires every agent to say it is AI at the start of every call and to tell callers when calls are recorded, so Bridget opens every call by saying it is the pest control company's AI receptionist.
Will it sound robotic?
Choose Bridget's voice and listen to it first. In the free Starter trial, ring Bridget from your browser as a customer with a wasp nest by the back door.
Can it tell callers whether a treatment is safe for children and pets?
No. Bridget gives no safety advice about products. It asks who lives in the home, including children, pets and anyone pregnant or asthmatic, and can read out preparation steps you give it.
What happens if someone has been stung or there is a snake?
Bridget is not an emergency service. For a sting with a reaction, it is set up to tell the caller to ring 000. For a snake, it gives your snake catcher number, or 000 if someone is bitten. It may not recognise every emergency.
Can it book pre-purchase timber pest inspections?
Yes. Bridget takes the address, the buyer's and agent's details and the cooling-off or finance date, then books it or writes it up as a call back. Close dates are marked urgent.
Does it work with my job software?
Bridget books into Google Calendar, Outlook, Calendly, Cal.com or GoHighLevel, and can post each call result to your CRM or job software by webhook. On different software? Name it when you book a demo, and we will tell you what connects today.
Answer the next rats in the roof call
What Bridget asks every caller+
- The pest, in the caller's words
- Rats and biting insects need different products
- Where it was seen and for how long
- One cockroach, or a nest in the wall
- House type and floor
- Slab or raised, brick or timber
- Children, pets, pregnancy or asthma
- Changes the products and preparation steps
- Owner, tenant, buyer or agent
- Who approves, who pays, who gets the report
- Settlement or cooling-off date
- The latest day a pre-purchase report helps
- Access
- Gates, dogs, roof and subfloor access, parking
Bridget by Inspra, sample call
This demo uses your microphone. Privacy policy