Take the booking calls you miss during service
Marisa answers your phone while your team is on the floor. It takes booking requests and takeaway orders, answers questions about hours and BYO, and writes allergies down for the kitchen.
Booking requests are confirmed by your team in your own reservation system, unless your calendar is connected.
New job from Marisa
Job card from a sample call
Booking request, team to confirm
- Name
- Priya
- Date and time
- Next Saturday, about 7 pm
- Guests
- 6
- Seating
- Inside requested
- Children and access
- None needed
- Allergies
- 1 coeliac. 1 severe nut allergy. Kitchen to confirm
- Occasion
- 70th birthday. Bringing a cake, told about the cakeage fee
- ✓Tells callers it is AI
- ✓Platform hosted in Australian regions
- ✓Test free before it takes a real call
The problem
Where restaurant calls go missing
An unanswered booking call is usually a table booked somewhere else.
- Friday and Saturday service, when every hand is full
- Same-day cancellations nobody hears in time to fill the table
- Function and group enquiries that ring out and never call back
- Guests who prefer to ring rather than book online
What Marisa handles
What Marisa handles during service
- Booking requests with date, time, guests and notes
- Same-day changes and cancellations, marked urgent
- Takeaway and pick-up orders, read back item by item
- Hours, kitchen close, parking, BYO, corkage and cakeage questions
- Allergies and dietary needs written down for the kitchen
- Function, group and set menu enquiries for your events person
How restaurants use Marisa
Service-time overflow
Divert calls during dinner service. Booking requests are logged for your team to confirm in your reservation system.
Functions and Christmas parties
Group enquiries are captured with date, numbers, menu style and budget, and flagged for a same-day call back.
After close
Late callers leave a full booking request, not a half-heard voicemail.
When it is urgent
When a call cannot wait
Pick what the caller says to see what Marisa does with it.
Marks the change urgent and takes the name and booking time, so the table can be offered to someone else
Urgent
Notes the new arrival time on the booking and marks it urgent for today
Urgent
Takes the request with the time and numbers and marks it urgent, because a same-night group needs an answer tonight, not tomorrow
Urgent
Takes the date, numbers, menu style and budget, and marks it urgent as a function enquiry for your events person to ring back
Urgent
Writes the allergy down word for word, never says a dish is safe, and marks it for a kitchen call back
Takes the details calmly, does not argue or admit fault, and marks the call urgent for the manager
Urgent
Is set up to tell the caller to ring 000 straight away, and does not try to help with the emergency
Answers from the details you give it, so nobody has to leave the floor
What Marisa will not do
- Marisa never tells a guest a dish is safe for an allergy.
- It does not take card numbers or deposits.
- It does not promise a table it cannot see in your calendar.
- It does not agree to menu changes or discounts.
Try it now
Talk to Marisa in your browser
Ring it as if you were a caller and hear how it asks, books and flags urgent calls.
This sample uses our general demo agent. Your own Marisa is set up with your details during the free trial.
Read a sample call instead+
A sample call. The business and caller details are made up.
- MarisaThanks for calling Example Trattoria. You are speaking with Marisa, the restaurant's AI receptionist. The team is busy with dinner service, so I will take this for them. What can I do for you?
- CallerHi. I would like to book a table for six next Saturday, around seven.
- MarisaSix people next Saturday at about 7 pm. Can I take a name for the booking?
- CallerPriya.
- MarisaThanks, Priya. Does anyone in the group have an allergy or a dietary need?
- CallerMy sister is coeliac, and my dad cannot have nuts at all.
- MarisaI have written down one coeliac guest and one guest with a severe nut allergy. The kitchen will confirm what they can prepare for them. Is there an occasion?
- CallerIt is my dad's 70th. Can we bring a cake?
- MarisaYes. You are welcome to bring a cake, and the restaurant charges a small cakeage fee per person. Will you need a high chair, or any help with access?
- CallerNo, all adults, and no stairs needed.
- MarisaLovely. Inside or outside, if you have a preference?
- CallerInside, please. It gets cold.
- MarisaI have noted inside as a request. The team will call you to confirm the table. What is the best number for you?
- CallerThis mobile is fine.
- MarisaThanks, Priya. That is six guests next Saturday at about 7 pm for your dad's 70th, with a coeliac guest, a severe nut allergy and a cake. The team will call you on this number to confirm.
After the call
Into your CRM, calendar and workflows
Every call ends with a result your team can act on, sent where you already work.
Job card
A summary, recording and transcript of every call.
Bookings
Booked into Google Calendar, Outlook, Calendly, Cal.com or GoHighLevel.
Your CRM
The call summary, outcome, transcript and recording link sent by webhook to your CRM or other systems.
SMS and workflows
Agents can send an SMS during a call, and SMS workflows can follow up after it.
For restaurants, that looks like this
- →Booking requests reach your team to confirm in your own system.
- →Function enquiries are flagged for your events person.
- →Allergy notes are written down word for word for the kitchen.
- →Marisa can send the guest an SMS with their booking request details.
Pricing
What Marisa costs
Starter suits a single venue line. Growth adds more call time for busy service nights.
US$149/month, excl. GST
A sole trader or small team covering missed and after-hours calls
500 minutes included, up to 3 AI receptionists, 3 calls at once, extra minutes US$0.25/min.
- A receptionist for your industry
- Calendar booking
- Job card after every call
- After-hours and overflow rules
- Urgent call alerts
Restaurant answering service FAQs
Does it work with my reservation system?
Marisa can book directly into Google Calendar, Outlook, Calendly, Cal.com or GoHighLevel. If you use another reservation platform, it takes a booking request for your team to confirm.
Will Marisa tell a guest a dish is safe?
No. It writes the allergy down word for word and tells the guest the kitchen will confirm. If someone is having a reaction, it tells them to ring 000.
Can it take takeaway orders?
Yes. It takes each item, reads the order back and logs a pick-up time. It does not take payment or connect to your point of sale.
Can it answer questions about BYO and corkage?
Yes, from the details you give it. Anything it does not know is taken down for your team.
Will it double book us?
It only books into times your connected calendar shows as free. Otherwise it takes a request, so your team stays in control.
Will guests know they are talking to AI?
Yes. Our Acceptable Use Policy requires every agent to say it is AI at the start of every call and to tell callers when calls are recorded, so Marisa opens every call by saying it is the venue's AI receptionist.
Let your team run the floor. Marisa will take the phone.
What Marisa asks every caller+
- Date, time and number of guests
- Whether you can seat them, and when
- Name and best number
- So the confirmation call or a change reaches them the first time
- Allergy or dietary need, and how serious
- A coeliac guest or a nut allergy changes what the kitchen does, so it is written down word for word
- Children, high chairs and access
- So the right table is set before they walk in
- The occasion
- A birthday cake, a proposal or a farewell, so front of house is ready
- Seating preference
- Inside, outside, a booth or the bar, noted as a request, not a promise
- Pick-up order
- Each item and quantity, changes such as no onion, and the pick-up time, read back to the caller before the call ends
- Function details (groups and events)
- Date, numbers, set menu or a la carte, budget and whether they want a private space
- How they found you
- Useful for your marketing, asked last and only if you want it
Marisa by Inspra, sample call
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