No-power calls answered on the tools
Brendan is an AI receptionist for Australian electricians. It asks about burning smells and tripping safety switches first, then takes the job and writes up every call.
New job from Brendan
Job card from a sample call
Urgent
- Neighbours
- Have power
- Depends on power
- Insulin in the fridge
- Suburb
- Kedron
- Street
- Leckie Road
- Switchboard
- Side of the house
- Owner or tenant
- Tenant
- Access
- Home all night
- Job
- Safety switch trips straight away. Kitchen and back rooms without power
- Safety check
- No burning smell, smoke or sparks reported
- ✓Tells callers it is AI
- ✓Platform hosted in Australian regions
- ✓Test free before it takes a real call
The problem
Where electrical calls go missing
A customer without power will not wait for tomorrow's call back.
- Both hands are in a switchboard when the phone buzzes
- You are feeding cable through a roof space and cannot answer
- A Friday evening trip-out lands just as you are packing up
- Someone in a dark kitchen rings the next electrician on Google
What Brendan handles
What Brendan does on every electrical call
- Power faults: no power, circuits out, a switch that keeps tripping
- Safety calls: burning smells, heat, buzzing or sparks, marked urgent
- Everyday work: power points, downlights, ceiling fans and smoke alarms
- Quotes: switchboard upgrades, EV chargers and new home fit-offs
- Rentals and builders: property managers, landlords and builders
- Chasers: "When is the electrician coming?" logged as a call back
How electricians use Brendan
Hands in the switchboard
Brendan takes no-power and tripping calls while you work, and marks burning smells, heat or sparks urgent.
Friday evening trip-outs
After-hours callers are written up with the safety answers, ready for your call back.
Quotes for bigger jobs
Switchboard upgrades, EV chargers and fit-offs arrive as call backs, with the recording and transcript.
When it is urgent
When a call cannot wait
Pick what the caller says to see what Brendan does with it.
Asks about the neighbours, the safety switch and medical needs, then marks it urgent or a call back
Urgent
Asks if it holds and which rooms are out, then marks it urgent
Urgent
Marks it urgent. Is set up to tell the caller to keep clear of the fitting
Urgent
Does not book it. Is set up to tell the caller to stay well clear and ring 000 or the local faults line
Takes the details. Is set up to point the caller to the local faults line
Logs it as a call back for your job list
Is set up not to book it, and to say get everyone out and ring 000
Safety first
Is set up not to book it, and to say ring 000 straight away
Safety first
What Brendan will not do
- Brendan does not price a job you have not seen.
- Brendan never tells callers how to fix, reset or open up anything electrical.
- Brendan does not claim to be a licensed electrician or confirm compliance certificates.
- Brendan never commits you to an arrival time you have not set.
Try it now
Talk to Brendan in your browser
Ring it as if you were a caller and hear how it asks, books and flags urgent calls.
This sample uses our general demo agent. Your own Brendan is set up with your details during the free trial.
Brendan, demo
For electricians calls · about two minutes
This demo uses your microphone.
Read a sample call instead+
A sample call, word for word, and the job card Brendan wrote from it. The business and address are example details.
- BrendanThanks for calling Brightline Electrical. You are speaking with Brendan, the AI receptionist. The electricians are out on jobs, so I will take the details and get this to them. What is happening?
- CallerHalf the house has lost power and the safety switch keeps tripping.
- BrendanSorry to hear that. First, can you smell burning, or see any smoke or sparks near the switchboard or a power point?
- CallerNo, nothing like that.
- BrendanGood. Please do not open the switchboard or touch any wiring. Do your neighbours still have power?
- CallerYes, next door has lights on.
- BrendanThanks, I will note that. Has anyone tried the safety switch again, and does it stay on?
- CallerI pushed it back up and it went straight off again. The kitchen and the back rooms are out.
- BrendanIs there anything that needs power tonight, like medical equipment, or medicine in the fridge?
- CallerThe fridge is on that side. There is insulin in it.
- BrendanUnderstood. I am marking this urgent and noting the insulin. What suburb are you in, and what is the street?
- CallerKedron. Leckie Road.
- BrendanWhere is the switchboard, and will someone be home to let the electrician in?
- CallerIt is on the side of the house. I am home all night.
- BrendanDo you own the house, or are you renting?
- CallerWe rent.
- BrendanThanks. The electrician will call you back on this number about the call-out fee and when they can get there. Is this the best number for you?
- CallerYes, that is my mobile.
After the call
Into your CRM, calendar and workflows
Every call ends with a result your team can act on, sent where you already work.
Job card
A summary, recording and transcript of every call.
Bookings
Booked into Google Calendar, Outlook, Calendly, Cal.com or GoHighLevel.
Your CRM
The call summary, outcome, transcript and recording link sent by webhook to your CRM or other systems.
SMS and workflows
Agents can send an SMS during a call, and SMS workflows can follow up after it.
For electricians, that looks like this
- →Safety calls arrive marked urgent, with the answers written down.
- →Bookings land in your calendar.
- →Quote requests reach your CRM as call backs.
- →Brendan can send the caller an SMS confirming the booked time.
Pricing
What Brendan costs
Starter suits a sparky working alone or with an apprentice, sending Brendan missed and after-hours calls. Growth adds included minutes for every call or several vans.
US$149/month, excl. GST
A sole trader or small team covering missed and after-hours calls
500 minutes included, up to 3 AI receptionists, 3 calls at once, extra minutes US$0.25/min.
- A receptionist for your industry
- Calendar booking
- Job card after every call
- After-hours and overflow rules
- Urgent call alerts
Electrician answering service FAQs
Will my customers know they are talking to AI?
Yes. Our Acceptable Use Policy requires every agent to say it is AI at the start of every call and to tell callers when calls are recorded, so Brendan opens every call by saying it is the electrical contractor's AI receptionist.
What happens if there is smoke, a fire or someone gets a shock?
Brendan is not an emergency service. It is set up to tell the caller to ring 000, and for a fallen power line to stay well clear and ring 000 or the faults line for their area. It may not recognise every emergency, so keep 000 on your website too.
What if the whole street is out?
Brendan asks whether the neighbours have power. If not, it is set up to point the caller to the local faults line, and still takes the details for you to read.
Can it tell callers my call-out fee?
Yes, if you give it the figures. Brendan tells callers your call-out fee and after-hours rate, and says the electrician prices the job on site.
Does it work with my job management software?
Brendan books into Google Calendar, Outlook, Calendly, Cal.com or GoHighLevel, and can send every call result to your CRM by webhook. On different job software? Book a demo, tell us which one, and we will tell you what connects today.
Keep both hands on the job
What Brendan asks every caller+
- Suburb and street
- Whether it fits your run today
- The fault, in the caller's words
- Saves asking it all again on site
- Any burning smell, heat, smoke or sparks?
- A safety call before a booking
- Whole house, some circuits, or the whole street?
- A street outage is not your call-out
- Does the safety switch hold, or trip again?
- Tonight, or a call back tomorrow
- Anything that depends on power
- Medical equipment or medicine in the fridge
- Switchboard location and access
- Inside, outside or a locked meter box
Brendan by Inspra, sample call
This demo uses your microphone. Privacy policy