Booked in while you stay under the bonnet
Kenny is an AI receptionist for Australian mechanics. It takes the rego, the car and what it is doing, then books the job or writes it up for your call back.
New job from Kenny
Job card from a sample call
Urgent: brakes grinding on every stop
- Job
- Service due, plus brake inspection
- Rego
- 1DX452 (VIC)
- Car
- 2017 Mazda 3, about 90,000 km
- Drop-off
- Tomorrow, 8 am
- Needs
- Lift to the station
- Symptoms
- Grinding when braking, every time. Started as a squeal a few weeks ago. No warning lights
- Driving in
- Yes, about 2 km. Told the workshop would rather it was not driven far
- ✓Tells callers it is AI
- ✓Platform hosted in Australian regions
- ✓Test free before it takes a real call
The problem
Where workshop calls go missing
A missed logbook service can mean losing a regular customer, not just one job.
- Your hands are in an engine bay when the phone rings
- Regos end up scribbled on the back of a job card
- “Is my car ready?” calls pull techs off the hoist
- Missed booking calls go to the next workshop on the map
What Kenny handles
What Kenny handles for your workshop
- Logbook and general service bookings
- Roadworthy, safety certificate and pink slip inspections, by state
- Repair calls written up with symptoms in the caller's words
- Warning light and safe-to-drive questions, with urgent flags
- Status calls taken as call backs, so nobody guesses
- Extra work approvals recorded word for word
- Fleet and business customers with several vehicles
How workshops use Kenny
On the tools
Divert calls you cannot reach. Kenny books routine services and flags anything unsafe, such as soft brakes or a temperature light.
After the roller door comes down
Evening callers get booked for the morning instead of hearing a message bank.
Front counter overflow
When the counter phone is busy, status and approval calls are logged with the rego for your service adviser.
When it is urgent
When a call cannot wait
Pick what the caller says to see what Kenny does with it.
Asks where the car is and if the caller is safe, points them to roadside assistance or 000, and logs an urgent tow-in
Urgent
Marks the call urgent and tells the caller you would rather they did not drive it until it is checked
Urgent
Is set up to tell the caller to pull over safely and switch off, then marks the call urgent
Urgent
Marks the call urgent and notes which light and when it came on
Urgent
Is set up to tell the caller not to drive the car and to keep away from it, then marks the call urgent
Urgent
Takes the name and rego and writes up a call back request. Kenny does not say a car is ready unless you have told it
Writes down exactly what the customer approved, for your service adviser to confirm before anyone picks up a spanner
Books it into your connected calendar, or takes it as a call back request, as you choose
What Kenny will not do
- Kenny does not diagnose faults or price repairs nobody has seen.
- It quotes only the fixed prices you give it, such as a logbook service.
- It does not say a car is ready unless you have told it.
- It is not a roadside assistance or towing service.
Try it now
Talk to Kenny in your browser
Ring it as if you were a caller and hear how it asks, books and flags urgent calls.
This sample uses our general demo agent. Your own Kenny is set up with your details during the free trial.
Read a sample call instead+
A sample call. The business and caller details are made up.
- KennyThanks for calling Eastside Auto. You are speaking with Kenny, the AI receptionist. The mechanics are in the workshop, so I will take the details and get this to them. How can I help?
- CallerHi. My car is due for a service, and the brakes have started making a grinding noise.
- KennyI can help with that. What is the rego, and which state is it registered in?
- CallerIt is Victorian. One, D, X, four, five, two.
- KennyThanks. What is the make and model, and roughly how many kilometres has it done?
- CallerA 2017 Mazda 3. About ninety thousand.
- KennyWhen you say grinding, does it happen every time you brake, or only sometimes?
- CallerEvery time now. It started as a squeal a few weeks ago.
- KennyAre there any warning lights on the dash?
- CallerNo, nothing.
- KennyThanks. Because the brakes are grinding, the workshop would rather you did not drive it far until it has been looked at. Can you bring it in yourself, or do you need it towed?
- CallerIt is only a couple of kilometres. I can drive it in carefully.
- KennyI have marked this as urgent for the workshop with a service and brake check. The earliest drop-off I have is tomorrow at eight. Does that work?
- CallerYes, that is fine.
- KennyWill you wait, or do you need a lift or a loan car?
- CallerI will need a lift to the station.
- KennyDone. The mechanic will confirm the price once they have seen the brakes. Is this the best number to reach you?
- CallerYes, it is my mobile.
After the call
Into your CRM, calendar and workflows
Every call ends with a result your team can act on, sent where you already work.
Job card
A summary, recording and transcript of every call.
Bookings
Booked into Google Calendar, Outlook, Calendly, Cal.com or GoHighLevel.
Your CRM
The call summary, outcome, transcript and recording link sent by webhook to your CRM or other systems.
SMS and workflows
Agents can send an SMS during a call, and SMS workflows can follow up after it.
For mechanics, that looks like this
- →Unsafe car calls are flagged for the workshop straight away.
- →Services land in your calendar with the rego and the work needed.
- →Status and approval calls are logged for your service adviser.
- →Kenny can send the customer an SMS with the drop-off time.
Pricing
What Kenny costs
Starter suits a workshop with one main line. Growth adds more call time as bookings grow.
US$149/month, excl. GST
A sole trader or small team covering missed and after-hours calls
500 minutes included, up to 3 AI receptionists, 3 calls at once, extra minutes US$0.25/min.
- A receptionist for your industry
- Calendar booking
- Job card after every call
- After-hours and overflow rules
- Urgent call alerts
Mechanic answering service FAQs
Can Kenny tell a customer their car is ready?
Not on its own. It cannot see job progress in your workshop, so it takes the name and rego and logs a call back.
Can it give prices?
Yes, for fixed prices you load, such as logbook services or inspection fees. For repairs, it says the mechanic will confirm the price once the car is in.
What if someone has broken down?
Kenny asks if the caller is safe, points them to their roadside assistance provider or 000 if anyone is in danger, and logs an urgent tow-in request.
Does it know the inspection names in my state?
Yes. You can set it to book a roadworthy certificate, a safety certificate or a pink slip, using the term your customers know.
Does it connect to my workshop software?
Bookings go into Google Calendar, Outlook, Calendly, Cal.com or GoHighLevel, and every call can go to other systems by webhook.
Will my customers know they are talking to AI?
Yes. Our Acceptable Use Policy requires every agent to say it is AI at the start of every call and to tell callers when calls are recorded, so Kenny opens every call by saying it is the workshop's AI receptionist.
Keep your hands on the job, not the phone
What Kenny asks every caller+
- Rego and state
- Pulls up the car and its history in your system before you ring back
- Make, model, year and kilometres
- Tells you which service is due, which parts to order and how long to book the hoist
- The job
- Logbook service, general service, roadworthy or safety inspection, or a repair, so you book the right length of time
- What the car is doing, in the caller's words
- "Squealing when I brake in the morning" tells you far more than "brakes"
- Warning lights on the dash
- Which light, and whether it is steady or flashing, which can change whether the car should be driven in
- Safe to drive in?
- Whether you are booking a drop-off or the customer needs a tow to your workshop
- Drop-off day and time
- So the car arrives when you have a bay, not on your busiest morning
- Waiting, lift or loan car
- Whether you need a seat in the waiting room, a lift to the station or one of your loan cars
- New or returning customer, and fleet account
- Who pays, and whether it goes on an account
- Best number and time to call
- So your call back reaches them the first time
Kenny by Inspra, sample call
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