Take work orders from up a ladder
Darcy is an AI receptionist for Australian handyman and property maintenance businesses. It sorts out who is calling, takes the job list and access, and writes up every call.
New job from Darcy
Job card from a sample call
Urgent
- Caller
- Property manager, Harbour Realty
- Property
- 8 Dune Street, Mentone. Rental
- Work order
- WO 4471
- Job
- Back door will not lock. Torn flyscreen on the same door
- Approval
- Up to five hundred dollars. Call the property manager above that
- Access
- Call the tenant, Sam, first. Dog behind the side gate
- ✓Tells callers it is AI
- ✓Platform hosted in Australian regions
- ✓Test free before it takes a real call
The problem
Where maintenance calls go missing
A homeowner left waiting rings the next handyman, who then gets the work.
- You are halfway up a ladder with a drill when the phone goes
- You mean to ring back at lunch, then the job runs over
- A fence quote sits in missed calls behind a property manager ringing twice
- Tenant, agent and landlord all ring about one job, and nobody notes the keys
What Darcy handles
What Darcy does on every maintenance call
- Quotes: fences, decking, pergolas, carports, gutters and small job lists
- Work orders: agency and strata jobs, with the number and tenant contact
- Tenants and landlords: rental calls logged with the managing agency
- Urgent jobs: doors that will not lock, broken glass, storm damage
- Status calls: "When are you coming?" taken as a call back
- Web quote requests: called back with your questions
How handymen use Darcy
Up a ladder
Quote calls for fences, decking and gutters are written up, and quote visits land in your calendar.
Agency work orders
Agency and strata jobs come through with the work order number and tenant contact.
Urgent repairs
Doors that will not lock, broken glass and storm damage arrive marked urgent.
Outbound calls need consent and a Do Not Call Register wash. See our Campaign and Batch Calling Terms.
When it is urgent
When a call cannot wait
Pick what the caller says to see what Darcy does with it.
Marks it urgent, takes the address, whether anyone is there tonight, and the agency if rented
Urgent
Marks it urgent with the room, and is set up to tell the caller to avoid wet switches and fittings
Urgent
Marks it urgent and asks if anything else is damaged or anyone is hurt
Urgent
Marks it urgent and takes the work order number, tenant contact and approval limit
Urgent
Asks if it is off at the mains, marks it urgent, and notes it sounds like plumbing or electrical
Urgent
A call back, or a job if you do lockouts, as you choose
Takes the job list and access as a call back for your quote list
Not a job. Is set up to tell the caller to leave, ring the gas or power faults line, or 000
Safety first
What Darcy will not do
- Darcy does not price a job before you have seen it or the photos.
- Darcy never approves work for a landlord or agency.
- Darcy never tells a caller whether work needs a licence.
Try it now
Talk to Darcy in your browser
Ring it as if you were a caller and hear how it asks, books and flags urgent calls.
This sample uses our general demo agent. Your own Darcy is set up with your details during the free trial.
Darcy, demo
For property maintenance calls · about two minutes
This demo uses your microphone.
Read a sample call instead+
A sample call, word for word, and the job card Darcy wrote from it. The business, agency and address are example details.
- DarcyThanks for calling Bayside Property Maintenance. You are speaking with Darcy, the AI receptionist. The team is out on jobs, so I will take the details and get this to them. What can we help with?
- CallerHi, it is Priya from Harbour Realty. I have a work order for one of our rentals. The back door will not lock.
- DarcyThanks, Priya. Is the property secure tonight, or is anyone staying there with the door unlocked?
- CallerThe tenants are home. They have wedged it shut, but they are not happy.
- DarcyUnderstood. I will mark this as urgent. What is the address?
- Caller8 Dune Street, Mentone.
- DarcyAnd the work order number?
- CallerWO 4471.
- DarcyThanks. Is there anything else on the work order, or just the back door?
- CallerThe flyscreen on the same door is torn as well. Do that while you are there.
- DarcyGot it. How much are you able to approve without the landlord?
- CallerUp to five hundred dollars. Anything more, call me first.
- DarcyAnd for access, should the team call the tenant directly?
- CallerYes. Sam, on the mobile number on the work order. There is a dog, so ring before you go in the side gate.
- DarcyThanks, Priya. I have marked this as urgent for the team, with the work order and Sam's details. They will call you back on this number. Is this the best number for you?
- CallerYes, that is my direct line.
After the call
Into your CRM, calendar and workflows
Every call ends with a result your team can act on, sent where you already work.
Job card
A summary, recording and transcript of every call.
Bookings
Booked into Google Calendar, Outlook, Calendly, Cal.com or GoHighLevel.
Your CRM
The call summary, outcome, transcript and recording link sent by webhook to your CRM or other systems.
SMS and workflows
Agents can send an SMS during a call, and SMS workflows can follow up after it.
For property maintenance, that looks like this
- →Work orders arrive with the number and tenant contact.
- →Quote visits land in your calendar.
- →Urgent repairs arrive marked urgent.
- →Darcy can send the caller an SMS with the address to email photos to.
Pricing
What Darcy costs
Starter suits a handyman working alone who sends Darcy missed and after-hours calls. If you send every call, take regular agency work orders or have Darcy ring web quote requests back, Growth includes more minutes.
US$149/month, excl. GST
A sole trader or small team covering missed and after-hours calls
500 minutes included, up to 3 AI receptionists, 3 calls at once, extra minutes US$0.25/min.
- A receptionist for your industry
- Calendar booking
- Job card after every call
- After-hours and overflow rules
- Urgent call alerts
Handyman answering service FAQs
Will my customers know they are talking to AI?
Yes. Our Acceptable Use Policy requires every agent to say it is AI at the start of every call and to tell callers when calls are recorded, so Darcy opens every call by saying it is the maintenance business's AI receptionist.
Can it take work orders from real estate agencies?
Yes. Darcy takes the agency, work order number, approval limit and access. It does not approve work on anyone's behalf.
What if a tenant rings about a job the agency has not approved?
Darcy takes the job with the tenant's details and agency, and marks it waiting on approval in the call summary. You set what tenants are told.
Can it give a price over the phone?
Not for a job you have not seen. Darcy can give your call-out fee, minimum charge and hourly rate if you add them, and asks whether the caller can email photos.
What about gas, electrical or plumbing work?
Darcy notes when a job sounds like electrical, gas or plumbing work, so you can refer it on. It never says whether a job needs a licence. For gas or sparks, it is set up to tell callers to leave and ring the faults line, or 000.
Does it work with my job software?
Darcy books quote visits into Google Calendar, Outlook, Calendly, Cal.com or GoHighLevel, and can send each call result to your CRM or job software by webhook. Using something else? Book a demo and we will check what connects with your job software.
Stay up the ladder. Darcy will take the call.
What Darcy asks every caller+
- Who is calling
- Who can say yes to the cost
- The job list, in the caller's words
- How long to book, what to load
- Suburb and street
- Whether it fits this week's run
- Agency and work order number
- So the invoice goes somewhere and gets paid
- Who approves the work, and any limit
- When the landlord must sign off first
- Keys and access
- Tenant contact, lockbox, gate codes and dogs
- Photos
- Price small jobs without a visit
Darcy by Inspra, sample call
This demo uses your microphone. Privacy policy