Solar leads called back while still keen
Joel is an AI receptionist for Australian solar installers. It calls new quote requests back, answers calls while you are on a roof, and asks your roof and battery questions.
New job from Joel
Job card from a sample call
Call back requested
- Caller
- Sam, new homeowner enquiry
- Suburb
- Mount Martha
- Roof
- Tile, double storey
- Interest
- Battery, has existing panels
- Question for sales
- Rebate eligibility and timing
- Best time
- Tomorrow after 4 pm
- Home
- Owner occupied, existing home, about fifteen years old
- ✓Tells callers it is AI
- ✓Platform hosted in Australian regions
- ✓Test free before it takes a real call
The problem
Where solar enquiries go missing
You paid for that lead either way, and a slow call back hands it to someone else.
- Your crew is on a roof with a panel in one hand
- Your rep is at a kitchen table walking a homeowner through a quote
- The office shuts at 5 and quote forms keep arriving after dinner
- A homeowner who asked three installers books the first one to ring
What Joel handles
What Joel does on every solar enquiry
- Quote requests: called back with your qualifying questions
- Site visits: booked from your connected calendar, or a call back time
- Missed calls: answered while you are on a roof or after hours
- Caller sorting: new homeowner, existing customer or supplier
- Old quotes: called in an outbound campaign, each marked with an outcome
- Service calls: inverter errors logged for your service team
How solar companies use Joel
Quote requests
Joel calls back people who asked for a quote, with your qualifying questions, while they are still keen.
Site visits
Qualified homeowners are booked from your connected calendar, or given a call back time.
Service calls
Inverter errors are logged for your service team and kept out of the sales pipeline.
Outbound calls need consent and a Do Not Call Register wash. See our Campaign and Batch Calling Terms.
When it is urgent
When a call cannot wait
Pick what the caller says to see what Joel does with it.
Calls back as a new enquiry, asks your questions, and offers a site visit or call back time
Takes the details and passes the rebate question to sales without guessing an answer
Takes the address and what the system is doing, and marks it as a service call
Treats it as a new enquiry and offers a visit time from your calendar
What Joel will not do
- Joel does not answer rebate, feed-in tariff, payback or price questions.
- Joel never uses "rebate ending soon" pressure.
- Joel does not cold call. It rings only people who asked for a quote, or past enquiries you choose.
Try it now
Talk to Joel in your browser
Ring it as if you were a caller and hear how it asks, books and flags urgent calls.
This sample uses our general demo agent. Your own Joel is set up with your details during the free trial.
Read a sample call instead+
A sample call of the solar workflow, and the job card it produced. Sunline Solar is an example business.
- JoelHi, is that Sam? This is Joel, an AI assistant calling for Sunline Solar about the quote you asked for tonight. Have you got a couple of minutes?
- CallerYeah, go on.
- JoelThanks. Do you own the home, and is it an existing home or a new build?
- CallerWe own it. It is about fifteen years old, in Mount Martha.
- JoelAnd is the roof tile or tin, and single or double storey?
- CallerTile, double storey.
- JoelAre you after panels, a battery, or both?
- CallerWe already have panels. It is the battery we want.
- JoelGot it, a battery to go with your panels. Is there anything you would like the team to cover when they call?
- CallerIs the rebate still available if we go ahead now?
- JoelThat is one for our sales team, so I will not guess. I will make sure they cover it. Would a site visit on Thursday at 4 pm suit, or would you rather they call first?
- CallerCall first. After 4 is best.
- JoelNo problem. I will ask them to call you after 4 tomorrow. Thanks, Sam.
After the call
Into your CRM, calendar and workflows
Every call ends with a result your team can act on, sent where you already work.
Job card
A summary, recording and transcript of every call.
Bookings
Booked into Google Calendar, Outlook, Calendly, Cal.com or GoHighLevel.
Your CRM
The call summary, outcome, transcript and recording link sent by webhook to your CRM or other systems.
SMS and workflows
Agents can send an SMS during a call, and SMS workflows can follow up after it.
For solar, that looks like this
- →Quote requests reach your CRM with the qualifying answers.
- →Site visits land in your calendar.
- →Service calls are kept out of the sales pipeline.
- →Joel can send the homeowner an SMS confirming the site visit.
Pricing
What Joel costs
Starter suits one or two crews who want missed calls answered and quote requests called back. Daily lead-site work and regular calls to past quotes use more minutes and fit Growth, or Scale for several reps or regions.
US$149/month, excl. GST
A sole trader or small team covering missed and after-hours calls
500 minutes included, up to 3 AI receptionists, 3 calls at once, extra minutes US$0.25/min.
- A receptionist for your industry
- Calendar booking
- Job card after every call
- After-hours and overflow rules
- Urgent call alerts
Solar answering service FAQs
Will my customers know they are talking to AI?
Yes. Our Acceptable Use Policy requires every agent to say it is AI at the start of every call and to tell callers when calls are recorded, so Joel opens every call by saying it is an AI receptionist calling for the solar company, and it never claims to be a person.
Will Joel answer rebate questions?
No. Rebates, eligibility and install deadlines change, and a wrong answer costs you the job. Joel notes the question and passes it to your sales team, who can answer in writing.
Will it hassle homeowners?
Joel only calls people who asked you for a quote, and the past enquiries you choose to follow up. Campaigns run under our Campaign Terms, which need consent and a Do Not Call Register wash first. Joel never uses "rebate ending soon" pressure.
Will it book the wrong job?
Joel books only into the calendar you connect, after your qualifying questions are answered. Tell Joel which jobs you do not take, such as suburbs outside your area, and those callers go to your team instead.
Does it work with my CRM and lead sites?
Joel books into Google Calendar, Outlook, Calendly, Cal.com or GoHighLevel, sends each call result to your CRM by webhook, and can call past leads you load into a campaign. Using another CRM? Book a demo and we will confirm what connects with it.
Where does the call data go?
Our Trust Centre sets out how we handle recordings and transcripts. The platform is hosted in Australian regions, and some AI model and speech processing may take place in the USA.
Call every solar lead back while it is warm
What Joel asks every caller+
- Do you own the home?
- Renters need the landlord's sign-off
- Existing home or new build?
- New builds often go through the builder
- Roof material and storeys
- Changes the quote and the crew
- Solar, a battery, or both?
- Batteries are sized and priced differently
- Existing panels or inverter?
- Upgrades are quoted differently from new systems
- Thinking of finance?
- What your rep brings to the visit
- Suburb and best time to call
- Service area, and a call back that suits
Joel by Inspra, sample call
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